Directly Speaking

Directly Speaking is the blog of ING DIRECT CEO, Vaughn Richtor and will feature stories and insights from Vaughn himself as well as guest posts from ING DIRECT's Executive team and topical articles about what is impacting the banking industry.

Keep up to date with the latest from ING DIRECT on Twitter @INGDIRECTAUS and hear what Vaughn is up to via @CEO_INGDIRECTAU Link

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Latest News Releases

Customers Drive ING DIRECT'S digital experience

13-05-2016 - ING DIRECT went directly to customers for consultation in redesigning all of its digital channels in what became the largest single investment the digital first bank has ever made. The new digital platform is a key support for ING DIRE... Read More »

ING DIRECT to cut variable mortgage rates by 0.25% p.a.

04-05-2016 - ING DIRECT is reducing its standard variable interest rates on residential and commercial property loans by 0.25% p.a. effective Friday 20 May. The rate reduction applies to both owner occupier and investor borrowers. Media con... Read More »

Gen X and Y reject robo-advice for face-to-face

20-04-2016 - A new report by ING DIRECT, 'The truth about Gen X and Gen Y', quashes the assumption that younger generations are more likely to embrace robo-advice, with almost 80 per cent wanting a face-to-face advice relationship. Mark Woolnough, H... Read More »

Australia’s Most Hated Fees Revealed

04-04-2016 - ATM fees most hated fee in the country Almost all Australians will take some action to avoid paying ATM fees – half will walk 10 minutes out of their way to get to a free ATM and 42 per cent will buy something they don’t n... Read More »

Customer Advocacy Delivers ING Direct Strong Growth

31-03-2016 - ING DIRECT Australia today announced a record net profit after tax of $314.7 million for the 12 months to 31 December 2015, an increase of 6% on the previous year. ING DIRECT CEO Vaughn Richtor says industry leading customer advocacy is... Read More »

Ann Sherry AO Appointed to ING Group Supervisory Board

10-03-2016 - Global bank ING Group has proposed Ann Sherry, current director of ING DIRECT Australia and Executive Chair of Carnival Australia, be appointed to its Supervisory Board. Ms Sherry has been a Director of ING DIRECT Australia since 2011. ... Read More »

Play your part in a better tomorrow

09-02-2016 - Applications open for ING DIRECT Dreamstarter crowdfunding 2016 If you have a bold idea to drive social change, make it a reality with ING DIRECT Dreamstarter, an online crowdfunding initiative for social impact projects supported by St... Read More »

ING DIRECT Australia CEO Vaughn Richtor to retire

22-01-2016 - After 24 years with ING, Vaughn Richtor, CEO of ING DIRECT Australia and CEO of ING Retail Banking Asia has decided to retire from the business mid-2016. ING DIRECT Chair Michael Katz, praised Mr Richtor as a visionary leader who was in... Read More »

The best and worst of gift giving across Australia

24-12-2015 - In-laws guilty of giving dodgy gifts One in three Aussies are saddled with unwanted Christmas gifts Gen Y are hardest to please, with almost half (46 per cent) saying they receive gifts that don't suit In-laws (19 per cent) are the ... Read More »

Aussies tightening their belts this Christmas

23-12-2015 - Australians plan to spend $313 on Christmas gifts this year, significantly less than their more generous British ($656) and American ($563) counterparts^ One in ten Australians plan to spend less than $100 on gifts in total, with Tasm... Read More »

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Play your part in a better tomorrow

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